What information do we collect?
We may collect personal information from you when you interact with us, including your name, address, email address, telephone number, and, where applicable, your business or company information.
Depending on the services we provide, we may also collect information such as billing details, communication preferences, and any documents or data you voluntarily provide to us.
How do we collect information?
We collect information directly from you when you contact us, request a service, fill out a form, or communicate with us by email or phone.
We may also collect information automatically through our website (such as cookies or analytics tools) to understand how visitors use our site and improve user experience.
If we receive information about you from third parties, it is only with your consent or as permitted by law.
How do we use your information?
We use your personal information to:
Provide and manage our services.
Communicate with you about your account, inquiries, or projects.
Send invoices and process payments.
Improve our services and website functionality.
Comply with legal and regulatory obligations.
We do not sell, rent, or trade your personal information.
Confidentiality
We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. Access to your data is limited to authorized personnel who need it to perform their duties.
We are not responsible for the privacy practices of external websites linked through our site.
Your Rights
Under British Columbia’s Personal Information Protection Act (PIPA), you have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate information.
Withdraw consent to the collection or use of your personal information, subject to legal or contractual restrictions.
To make a request, please contact us using the details below.
Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined above or as required by law.
Making a complaint
If you have concerns about how we handle your personal information, please contact us at: hi.westcoastbooks@gmail.com
We will review your concern and aim to respond within 15 business days.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC) at www.oipc.bc.ca.
Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.